MetroBank Bahamas

Log a Compliment or Complaint

We value your feedback. It enables us to serve you better. We have an escalation procedure in place to address your concerns and resolve them immediately. If you need to escalate a concern, please use the Escalation form.



ComplimentComplaint



Phone or in Person

You may send us an e-mail, call, or visit us at:
New Providence Financial Center
2nd Floor, East Bay Street
Nassau, Bahamas

Telephone Numbers:
Direct Line: +1 242 677 1925
Fax Number: +1 242 394 2142

Depending on the nature of your concern, we will strive to resolve this within a reasonable period. Our Branch Officer will file your concern and will advise you of the turnaround time of which this will be resolved. A case number will be issued to you regarding this matter.
As some matters may be more complex and may take more time to resolve, we will update you periodically of its progress.

 

Escalation

If you have a concern about how your case was handled by us, you can ask the Quality & Consumer Experience team at our Head Office to independently review the matter on your behalf through the following:



Phone or in Person

The Manager
Quality & Consumer Experience Division
Metrobank Plaza
Sen. Gil Puyat Avenue, Makati City 1200

Other Avenues

If you feel we have not resolved your concern satisfactorily, you may refer this to The Central Bank of The Bahamas at:

The Central Bank of The Bahamas
Bank Supervision Department
P.O. Box N-4868
Nassau, N.P., Bahamas

Telephone Numbers:
Direct Line: +1 242 302-2600
Fax Number: +1 242 356-3909
Email Address: queries@centralbankbahamas.com

Or at the E-Complaints Section of The Securities Commission of The Bahamas at:

The Securities Commission of The Bahamas
3rd Floor, Charlotte House
Shirley & Charlotte Streets
P.O. Box N-8347
Nassau, N.P., Bahamas

Telephone Numbers:
Direct Line: +1 242 397-4100
Fax Number: +1 242 356-7530
Email Address: info@scb.gov.bs

Or the Financial Consumer Affairs Group of the Bangko Sentral ng Pilipinas (BSP) with below contact details:

Financial Consumer Affairs Group
Central Supervisory Support Sub-sector
Supervision and Examination Sector
Bangko Sentral ng Pilipinas
5th floor Multi-Storey Building
BSP Complex, A. Mabini St., Malate, 1004 Manila

Telephone Numbers:
Trunk Line: + 632 708-7701, extension no. 2584
Direct Line: + 632 708-7087
Fax Number: + 632 708-7088
Email Address: consumeraffairs@bsp.gov.ph

Should you decide to go this route, please provide them with the Metrobank case reference number.

Disclaimer: Issued by Metropolitan Bank (Bahamas) Limited (“MBB”), authorized and regulated by the Securities Commission of The Bahamas. This material is provided for information and discussion purposes only. The information does not constitute an offer, solicitation, or recommendation to enter into any transaction or to buy, sell, or trade any security, investment, or other financial product.